Questions Guests Ask Most Often
If you cannot find your answer below, our front desk can help by phone any day of the week.
What time is check-in and check-out?
Check-in begins at 4:00 PM and check-out is 11:00 AM. Early check-in and late check-out can often be arranged for a small fee, subject to same-day availability — call the front desk the morning of your arrival to ask.
Do I have to be a hotel guest to use the casino floor?
No. The gaming floor, sportsbook lounge, and poker room are open to the public 24 hours a day, seven days a week. Guests must be 21 or older with valid photo ID to enter the casino floor or any of the gaming areas.
Is parking included?
Self-parking is complimentary for hotel guests and casino visitors alike. Valet parking is available at the main entrance for a nightly fee, waived for suite-tier reservations.
Are pets allowed?
Select courtyard rooms are pet-friendly for a nightly fee, up to two pets under 40 pounds combined. Please let the reservations desk know at the time of booking so a pet-friendly room can be held for you.
Do I need a reservation for the dining rooms?
The steakhouse and the Cajun-Creole kitchen are reservation-recommended, especially on weekends. The breakfast café, pool grill, and rooftop lounge are walk-in only.
How far is the resort from the Louisiana Boardwalk?
The Boardwalk is roughly a ten-minute walk along the riverfront path, or a two-minute drive if you would rather valet back in for the evening.
Is the pool open year-round?
The outdoor courtyard pool and cabanas run seasonally, typically late March through early October, weather permitting. The spa and fitness center operate year-round.
Can I host a wedding or corporate event at the resort?
Yes. The ballroom, garden terrace, and four meeting rooms are available for private events. See our event venues page for capacities, or contact our events team directly to check a date.
What is the cancellation policy?
Standard rate reservations can be cancelled without penalty up to 48 hours before arrival. Package and promotional rates may carry different terms, which are shown at the time of booking.
Is Wi-Fi included?
Yes, complimentary Wi-Fi is available throughout guest rooms, the lobby, the casino floor, and all dining rooms at no additional charge.
Still Have a Question?
Our front desk team can answer anything not covered above.